ABOUT
Who We Are
Red Couch Limited was founded with a bold vision: bridge the gap between a talented workforce in Africa and the businesses that need them across the globe. We are proud to be headquartered in Lagos, Nigeria’s bustling economic hub, while also maintaining a U.S. presence in Houston, Texas.
This dual footprint means we understand both worlds – we speak your language (literally and culturally) and also champion local talent. Our team is 100% English-proficient and deeply familiar with Western business culture, ensuring smooth communication and cultural alignment from day one
OUR
MIssion & Values
Our mission is captured in our tagline: “Creating jobs. Elevating talent. Exceeding expectations.” At Red Couch, we believe business outsourcing should be a catalyst for positive change. For our clients, we aim to exceed expectations by delivering exceptional service and results. For our employees, we create jobs and provide continual training to elevate their talent – fostering growth, professionalism, and confidence. We operate on principles of integrity, transparency, and inclusivity. By investing in our people, we ensure they in turn deliver outstanding value to you. This approach aligns with the concept of impact sourcing – outsourcing that not only drives business outcomes but also enables job creation and career opportunities in underserved communities
GLOBAL STANDARDS,
Local Expertise
As a trusted offshore BPO partner, we combine global best practices with local expertise. Our management team has international experience and holds our operations to high standards. All our agents are rigorously trained to meet international compliance and quality benchmarks. For example, in healthcare support we strictly follow HIPAA guidelines to protect patient information (a requirement for any BPO handling health data), and in debt collection processes we adhere to FDCPA regulations to ensure ethical practices
We also emphasize continuous professional development – from accent neutralization and customer service etiquette to the latest industry-specific certifications – so that our team is always ready to deliver world-class service with a personal touch.
OUR
Culture
Professional yet laidback, bold yet friendly – that’s the culture we cultivate at Red Couch. We call ourselves the “Red Couch family.” Just like a comfy red couch, we offer a warm, inviting experience. We take our work seriously, but we don’t believe in stiff corporate formalities.
Our people-first culture means we encourage open communication, creativity, and camaraderie. Happy, motivated agents make for happy customers and successful clients. When you partner with Red Couch, you gain a team that is engaged, upbeat, and genuinely excited to represent your brand.
U.S.
Operational Presence
Worried about outsourcing to a distant team? We’ve eliminated that concern. Our presence in the United States ensures easy collaboration across time zones and alignment with your business hours and expectations.
Whether it’s having a point of contact stateside or understanding U.S. customer service nuances, we’ve got it covered. You get the cost and talent advantages of offshoring, with the convenience and confidence of working with a local partner. It’s outsourcing made simple and effective.